Returns:
Backyard Blaze offers a 30 day return policy with restrictions. Backyard Blaze will subject a 25% re-stocking fee of the retail cost (MSRP) even though the price qoute may differ from invoice of purchase. All purchase values are to be based on the retail cost of any returned orders other than products listed and are excluded from returns. RCM 1, RCM 2, Automated Tiki Torches, Copper or Stainless steel bowls or any custom burner bars or custom orders. These products fall under warranty and will be accessed under those terms and conditions.There will also be an assesment charge of a $50 cancellation fee billed back to customer on any orders cancelled after accepting invoiced order. Orders to be returned must be returned in the original shipped container and condition without the product being used or installed due to tampering with products integrity, electrical, valves, gas connections sealing of units, RCM1 & RCM2, tiki torches, copper bowls / stainless steel bowls. Returns will be voided if product has been determined to have been used or installed by Backyard Blaze. Customer is responsible for all return shipping cost to original shipping location including Fee's and taxes. There is absolutely no returns or refunds on custom orders.
Shipping:
Backyard Blaze is dedicated to dilvering product as soon as possible. In most cases with fire rings, poles and accessories they will be shipped out with in 3 to 5 business days. All automated remote systems, Tiki torches, RCM 1, RCM 2 and copper / stainless Steel bowls and concrete bowls can take up to 6 to 8 weeks. We have found in many cases that damage to products, dents, parts floating in container etc... thought to be a warranty issue was caused by shipping and is NOT a warranty issue. This would be a shipping issue and will be handled by the frieght company and Backyard Blaze. If customer returns any products to Backyard Blaze the customer MUST apply damage insurance that meets the retial (MSRP) of the product being returned to cover any damages to product (s) being returned. If item is damaged due to shipping or is not a warranty repair or replacement as judged during the initial inspection by the customer the customer needs to deny acceptance of product and contact Backyard Blaze emediatly so we can correct damaged goods with frieght company. Backyard Blaze is committed to meeting regulatory regulations terms and agreements.
